Welcome to the weird and wonderful world of the Kiwi Play Casino. Now you might be wondering about the animated characters that you meet when visiting this online casino for the first time. We have a green alien called Kiwi. He’s dressed a little bit like Yoda and seems to be the leader of this motley crew. There’s also a purple cat (Space Cat) wearing a space helmet and a flying yellow bird-like creature (Zuzu) who all seem to have arrived in New Zealand after several adventures along the way.
It appears that these three characters are now determined to provide a first-class online experience to New Zealanders and casino customers further afield, with Kiwi having travelled far and wide to find a perfect spot where the trio can continue their mission. They certainly add colour and intrigue to the overall experience and a lot of the promotions are themed in a similar way.
How to Claim the Kiwi Play Casino Deposit Bonuses
There are five different welcome bonuses that can be claimed at the Kiwi Play Casino and it obviously makes sense to fill your boots and try to scoop the entire bundle. But let’s take one thing at a time and make sure we understand each bonus so that you can enjoy the maximum benefit that comes with being a customer.
Bonus One: 225% Pokies Bonus + 50 Free Spins on Cash Bandits 2
We love a good starter bonus and there’s plenty to like about the chance to claim a 225% bonus on the pokies along with 50 free spins on the popular Cash Bandits 2 pokie. The minimum deposit is $10 for Neosurf, $20 for BTC, $25 for Gift Card, and $30 for Credit Card, with the maximum bet being $10 and the maximum payout is 30x the deposit amount.
The 50 Free Spins on Cash Bandits 2 means you can enjoy this online pokie on a risk-free basis and hopefully strike it rich a few times when you spin. It also gives you the chance to experience playing pokie games at Kiwi Play and familiarising yourself with the overall experience that us being provided by Kiwi, Space Cat and Zuzu.
Bonus Two: 250% Pokies Bonus + 75 Free Spins on Gemtopia
With some Kiwi online casinos, the bonuses get progressively LESS generous although Kiwi Play means they are MORE generous, with a 250% pokies bonus up for grabs. That means if you deposit A$100, you will get A$150 in bonus cash added and that’s a fantastic way of boosting your bankroll on the pokies. There is also a cracking 75 spins available on the Gemtopia online slot game which is plenty of fun and should keep you entertained.
Bonus Three: 235% Pokies Bonus
Kiwi Play allow you to keep earning bonuses every step of the way. You can continue to more than double your money with your third deposit by getting a 235% bonus on the pokies and the wagering requirements are 35x for both the deposit and the bonus. Once you have played this through, you’re able to claim the cash easy peasy!
Bonus Four: 220% Pokies Bonus + 70 Free Spins on Mermaid Pearls
As you can probably imagine, a pokie called Mermaid Pearls has a fairly nautical theme and involves landing a string of pearls across a pay line in order to land some cash. Getting 70 free casino spins is a perfect way of getting started and so is the 220% pokies bonus which means another chance to more than double your bankroll.
Bonus Five: 75 Spins on Bubble Bubble 2
Free spins on the pokies continue at Kiwi Play for customers making a fifth deposit considering that 75 spins are available on the popular Bubble Bubble 2 game. There are sexy witches as part of this dark-themed Halloween-styled game, with fifty fixed paylines available and five reels. Winni and Wanda are there to help you every step of the way, the return to player percentage being a whopping 96%.
Check out the Latest Pokies at Kiwi Play
What we really like about Kiwi Play is the opportunity to play demo versions of pretty much any pokies that have been created. There are hundreds from which to choose and they are provided by a number of software suppliers, so you’ll see different graphics and sounds although they’re all highly playable and catchy.
We enjoyed playing Bubble Bubble 2 as part of the bonus promotion and it’s fantastic when you land a big win and the two witches trigger the wild symbols. We were also drawn in by Cash Bandits 2 which is provided by Realtime Gaming and it’s the classic cops and robbers-style theme which is linked to a major and a minor jackpot.
Some of the latest pokies include 5 Wishes, Dr Winmore, Pulsar, Magic Mushroom, Rudolph Awakens and Storm Lords. You can expect new pokie releases to be added on a monthly basis to keep the selection fresh, with many of the slots linked to a Progressive Jackpot and there can sometimes be two different jackpots which can be claimed.
Play Video Poker and Table Games at Kiwi Play
Video killed the radio star but it also provided some brilliant poker experiences online and they can be enjoyed at Kiwi Play, with fans of playing poker likely to enjoy the various games that are being showcased with this operator right now. There is the chance to enjoy 7 Stud Poker, Aces & Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Jacks or Better, Joker Poker and Sevens Wild.
We had a little play of Sevens Wild and you simply choose your betting amount before placing a bet. You then get five cards delivered and you pick the cards you want to keep. Similarly to Deuces Wild, this video poker game provides a wild card and sevens act as wilds instead of deuces.
While there is no Live Casino at Kiwi Play, there is the chance to enjoy some of your favourite table games and this naturally includes roulette and blackjack. There are currently 21 options available and this is a great way of enjoying the classics for different stake sizes according to the amounts with which you are comfortable.
In addition to blackjack and roulette, there’s the chance to play games such as baccarat, Caribbean Draw Poker, Caribbean Hold Em, Caribbean Stud Poker, Craps and Let Em Ride, with reputable software firm Realtime Gaming once again on hand to provide the finishing touches which enable these games to be enjoyed.
The Kiwi Play Casino UX
There are two different areas to look at here. Firstly, the actual game play which is very good. It’s clear that Kiwi Play have selected RealTime Gaming as their primary supplier when it comes to online pokies, table games and video poker. That means you will find hundreds of games littered through the site and they are all very playable, with several popular titles included in the mix.
We like the fact that you can enjoy a demo play of each game that is available. It’s great to be able to read about each pokie game and play with demo money before realising whether to punt with some Kiwi dollars. There are several games where we enjoyed an immersive experience and there’s the chance to manually spin the reels or alternately set an automatic spinner on the go.
As for the actual Kiwi Play website itself, it’s definitely big and colourful and the use of the three animated characters certainly help this operator tell a story. The navigation is slightly confusing as you get shifted about from left to right, up and down, while it’s also hard to understand which promotions are designed at new customers and which ones are available for existing players.
The navigation is therefore somewhat disorientating and we recommend you use the hamburger menu to find the games that you are looking for. However, it’s pretty easy to sign up and you immediately get an email from Kiwi Play which provides further details on the bonuses that can be claimed (remember there are five of them).
How We Rate the Customer Service at Kiwi Play Casino
We should firstly point out that you might need to validate some identification documents when you become an Kiwi Play casino customer although that’s in keeping with the regulations and shouldn’t be too much of a hassle. With regard to proof of ID, something like a driver’s license or a passport should suffice, while you might also need to send pictures of a bank card and proof of address.
Kiwi Play have created a comprehensive list of Frequently Asked Questions which should serve as a pretty strong starting point when it comes to dealing with a query. They have clearly left no stone unturned in a bid to make sure that customers are given lots of information, with questions answered that relate to depositing, paying out, promotions and bonuses.
Alternatively, you can make contact with a member of customer service and so far we are yet to experience the chance to chat to Kiwi, Space Cat or Zuzu. However, we did speak to someone called Brad who explained how we can claim a bonus and free spins on the pokies, with our team using the Live Chat facility to make contact.
You should see the Live Chat icon when clicking on Contact Us, while there is also the opportunity to speak to someone on the phone should you find it easier to try and sort your query this way. There is also the chance to email someone with details of your question and you’ll get a response on the same working day. You will also be given a ticket number so you can refer to this at a later date.
Depositing and Withdrawing at Kiwi Play Casino
There are five ways in which you can make a deposit at Kiwi Play. You can use a debit card in the form of Visa, a credit card in the form of MasterCard or cryptocurrency in the form of Bitcoin. A lot of operators now accept Bitcoin and it’s proving popular although it might take around 15 minutes for your account to be funded this way, while debit and credit cards are pretty much instant.
You can also use instant gift card by Visa and MasterCard along with Neosurf and both of these methods are instant. Neosurf has the lowest minimum deposit amount of $10 and a maximum of $250. The next lowest is Bitcoin which is $20 and the debit / credit card minimum deposit is $30.
As far as making a withdrawal is concerned, Visa and MasterCard take between 3-4 business days for the funds to return to your account. There are no fees when it comes to making a withdrawal although customers should note that the minimum amount is $150 and the maximum that can be withdrawn at any given time is $2,500.
The two alternative withdrawal methods are bank transfer and Bitcoin, with the former likely to take around five business days and it simply involves entering your bank details before the money is wired to your account. Bitcoin should see the funds return to your account far more quickly.
Mobile Performance of the Kiwi Play Casino
Kiwi Play actually works best of all on mobile which leads us to suspect that it was built originally for this platform before being rolled out to desktop. Indeed, the animated characters and the quirky story also suggests that this New Zealander online casino is aimed at a younger crowd who are looking for a fun and hassle-free experience.
Therefore, we would recommend this casino for recreational players who aren’t quite sure how to play online casino pokie games but would like to find an operator that offers demo play before they think about playing pokies for real cash. Mobile definitely seems like the preferred format as the issues with navigation on desktop are not at all apparent when it comes to a mobile device.
There is a LOG IN and SIGN UP button that is fixed permanently and allows you to get signed up or logged in at the drop of a hat, while the Live Chat icon is permanently featured, while the actual pokie play is not compromised and the pages load that much quicker on mobile than desktop.
The Big Verdict on Kiwi Play Casino
Kiwi Play is definitely a unique New Zealander online casino that has a distinctive theme which is probably going to prove divisive. Some might not be huge fans of the animated characters who are on hand to provide the free spins and bonuses to new and existing customers, although there’s no denying that they add something to this casino which is obviously trying to stand out from the crowd.
Out of all the casinos that we’ve tried on a mobile device, Kiwi Play ranks very favourably. However, they fall shorter on the desktop front so we’d suggest the former if you’re going to sign up. There are lots of new customer bonuses to get you up and running, while RealTime Gaming provide a really exciting mix of casino games that can be enjoyed.
Some customers might want a bigger range of pokies although the ones that appear at Kiwi Play are highly playable and there are free spins available for several of them, while we’re always a fan of an online casino that provides a demo version for customers to enjoy time and again.